Politique de remboursement

Refund Policy

Because PlayBear products are designed for intimate use, we maintain strict hygiene and safety standards. Please review this policy carefully before placing your order.

1. Order Cancellation

Most orders are processed within 1–3 business days.

If you need to cancel or change your order, please contact us as soon as possible at support@playbearpx.com.

· Before dispatch: If your order has not yet been shipped, we will do our best to cancel or modify it.

· After dispatch: Once the package has been handed over to the carrier, the order can no longer be canceled.

2. Returns & Hygiene

For hygiene and health reasons, PlayBear intimate products are generally not eligible for return or exchange after they have been opened, unsealed, or used.

Please do not send any product back without first contacting our customer support team and receiving return instructions.

Unauthorized returns will not be accepted.

3. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive:

· A damaged product;

· A product with a clear manufacturing defect;

· The wrong model, size, or color;

· A missing item;

please contact us within 7 calendar days of delivery at support@playbearpx.com.

Please include:

· Your order number;

· Clear photos and/or a short video showing the issue;

· A photo of the shipping package and tracking label, where relevant.

We recommend recording a short unboxing video. This is not required, but it may help us resolve your claim more quickly.

If the issue is confirmed, PlayBear will provide an appropriate solution, which may include replacement, reshipment, partial refund, or full refund depending on the circumstances.

In many confirmed cases, you may not be required to return the original product.

4. What Is Not Considered a Defect

Because many PlayBear products are handcrafted or produced in small batches, minor variations may occur.

The following are generally not considered manufacturing defects:

· Slight color variations;

· Minor surface imperfections or small bubbles;

· Visible mold seam lines;

· Minor dimensional differences caused by production or measurement methods;

· Cosmetic differences that do not affect normal use.

Damage caused by improper use, incorrect cleaning, improper storage, sharp objects, or incompatible lubricants or chemicals is not considered a manufacturing defect.

Please use only lubricants and cleaning methods compatible with silicone products.

5. Lost, Refused or Undeliverable Packages

If your package appears to be lost in transit, please contact us and we will assist with an investigation with the carrier.

If the carrier confirms that the package was lost during transportation, we will provide an appropriate solution.

PlayBear is not responsible for delivery failure caused by:

· Incorrect or incomplete shipping information provided by the customer;

· Failure to provide information required for customs or delivery;

· Refusal of delivery without prior authorization;

· Failure to collect or accept the package after reasonable delivery attempts.

Additional reshipping or return costs resulting from these situations may be the customer's responsibility.

6. Refunds

Approved refunds will be issued to the original payment method used for the order.

We normally process approved refunds within 3–7 business days.

Your bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears in your account.

For any return, refund, replacement, or order issue, please contact:

PlayBear Customer Support
support@playbearpx.com