Terms of service

TERMS OF SERVICE

OVERVIEW

This website (www.playbearpx.com) operates under the PlayBear brand. Throughout the site, the terms “we”, “us” and “our” refer to the operator of this website and the related services.

We offer this website, including all information, tools, products and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms and policies referenced herein and/or available by hyperlink.

SECTION 1 — ONLINE STORE TERMS AND AGE OF CONSENT

Due to the nature of our products, including adult and intimate goods, you must be at least 18 years of age and have reached the legal age required to purchase such products in your jurisdiction, whichever requirement is higher.

By agreeing to these Terms of Service, you represent that you meet all applicable age requirements in your country or region of residence.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction while using the Service.

SECTION 2 — PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

Given the intimate nature of our products, hygiene and safety are important considerations. We reserve the right to refuse returns or exchanges for items that have been opened, used, or tampered with, except in cases involving manufacturing defects or where otherwise required by applicable law.

We have made every reasonable effort to display as accurately as possible the colors, images, specifications and other product information of our products. However, we cannot guarantee that your device or monitor will display any color or visual detail accurately.

Product appearance, packaging, and minor details may occasionally vary from the images shown due to manufacturing updates, photography, screen settings, or other reasonable factors, provided that such differences do not materially affect the intended function of the product.

Minor variations in dimensions, weight, texture, finish or appearance resulting from silicone casting, hand finishing or normal manufacturing tolerances do not constitute a defect where they do not materially affect the product’s intended function or safety.

SECTION 3 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us where reasonably necessary, including in cases involving suspected fraud, payment issues, pricing errors, inventory issues, or violations of these Terms.

We may, in our discretion, limit or cancel quantities purchased per person, per household, or per order.

If we make a material change to or cancel an order, we may attempt to notify you using the email address and/or billing information provided at the time the order was placed.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

SECTION 4 — INTERNATIONAL SHIPPING, CUSTOMS, AND DUTIES

When ordering from PlayBear, you may be considered the Importer of Record depending on the destination country and the shipping method used, and you are responsible for complying with applicable import laws and regulations.

International orders may be subject to local import duties, customs taxes, clearance fees, handling charges, or other government-imposed fees upon arrival in the destination country.

Unless otherwise expressly stated at checkout, on the relevant product page, in the selected shipping method, or in our Shipping Policy, such charges may not be included in the product price or shipping fee and may be payable by the customer.

Where duties or import taxes are expressly stated as included, we or our logistics provider will arrange payment of those applicable charges.

Customs policies and import charges vary greatly between countries and regions, and we cannot reliably predict or control the amount that may be charged by local customs authorities or carriers.

If a customer refuses to pay applicable duties, taxes, or clearance charges, the shipment may be delayed, held, returned to sender, abandoned, or destroyed in accordance with the policies of the carrier or customs authority.

In such circumstances, any refund will be handled in accordance with our Refund Policy and applicable law. To the extent permitted by law, shipping fees, customs charges, return shipping costs, or other fees already incurred may be non-refundable.

We recommend checking any applicable local import restrictions before placing an order, particularly where local laws regulate the import of adult or intimate products.

SECTION 5 — OPTIONAL TOOLS AND THIRD-PARTY LINKS

We may provide access to third-party tools, platforms, payment providers, logistics providers, applications or other services that are not directly controlled by us.

Your use of such third-party services may also be subject to the terms, conditions and privacy policies of the relevant third party.

Certain content, products and services available through our Service may include materials or services provided by third parties.

We are not responsible for harm or damages caused solely by the conduct, products, services, websites or systems of third parties, except where such responsibility cannot be excluded under applicable law.

You should review the relevant third-party terms and policies before entering into transactions with them.

SECTION 6 — PERSONAL INFORMATION

Your submission and use of personal information through the store are governed by our Privacy Policy.

By using our Service, you acknowledge that certain personal information may be processed as necessary to operate the store, process payments, fulfill orders, provide customer service, prevent fraud, and comply with applicable legal requirements.

Please refer to our Privacy Policy for more information regarding how personal information is collected, used, stored, and processed.

SECTION 7 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies or omissions relating to product descriptions, specifications, pricing, promotions, offers, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, inaccuracies or omissions and to update or modify information where reasonably necessary.

If an error materially affects an order that has already been submitted, we may contact you to provide further information, offer an appropriate correction, or cancel the affected order and issue a refund where appropriate.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

SECTION 8 — PROHIBITED USES

In addition to other prohibitions set forth in these Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any applicable international, federal, provincial, state, regional or local laws, regulations, rules, or ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to reproduce, scrape, republish or commercially exploit substantial portions of our website content, product images, designs or branding without authorization;

(f) to submit false, fraudulent, deceptive, or misleading information;

(g) to upload or transmit viruses, malware, malicious code, or other material intended to interfere with the operation or security of the Service;

(h) to attempt unauthorized access to our systems, accounts, networks, or data;

(i) to interfere with or circumvent security features of the Service; or

(j) to use the Service in a manner that may damage, disable, overburden, or impair the Service or interfere with another user’s use of the Service.

We reserve the right to suspend or terminate access to the Service where we reasonably believe these Terms have been violated.

SECTION 9 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We strive to provide a reliable and secure Service, but we cannot guarantee that the Service will always be uninterrupted, timely, secure, or error-free.

You are responsible for using our products in accordance with their intended purpose, applicable product instructions and safety guidance. To the extent permitted by applicable law, we are not responsible for injury, loss or damage resulting from misuse, improper handling, unauthorized modification, or use contrary to applicable instructions or warnings.

To the fullest extent permitted by applicable law, PlayBear, its operator, affiliates, employees and service providers shall not be liable for indirect, incidental, special, punitive or consequential damages arising from your use of, or inability to use, the Service or products purchased through the Service.

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

SECTION 10 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Nothing in these Terms limits any mandatory consumer protection rights that apply to you under applicable law and cannot legally be waived or excluded.

SECTION 11 — CHANGES TO TERMS OF SERVICE

We may update these Terms from time to time to reflect changes to our Service, business practices, legal requirements, payment methods, shipping arrangements, or other operational matters.

The most current version of these Terms of Service will be available on this page.

Your continued use of or access to our website or the Service following the posting of changes constitutes acceptance of those changes, subject to applicable law.

Unless otherwise required by law, changes will generally apply prospectively and will not retroactively alter the terms applicable to completed transactions.